Last updated: 14 August 2026
These terms govern the transfer services you book through this website. Please read them before you book: by completing a reservation you confirm that you accept them.
Who we are
Scandinavia Transfers is a private airport transfer service operated by:
- Hana Grup Turizm İşletmeciliği Nak. ve Tic. Ltd. Şti., a company established under Turkish law and registered with the Antalya Corporate Tax Office under Tax No. 456 036 5527
- Güzelyurt Mah. Lara Caddesi, Hana Travel Garaj, Aksu, Antalya, Türkiye
- Member of the Turkish travel agencies association TÜRSAB under licence no. A-4899, and licensed by the Turkish Ministry of Transport under D2 authorisation no. 07.1390
- Email: [email protected]
- Phone and WhatsApp: +90 539 826 30 65
Scandinavia Transfers is a trademark used by the company and is fully owned by it. In these terms, "we" and "us" mean the company, and "you" means the customer who makes the booking.
Languages
This website and our customer support are available in English, Swedish, Danish, Norwegian and Finnish. The English version of these terms is the original; other versions are translations provided for convenience, and in the event of any discrepancy the English version prevails.
The services we provide
We arrange private airport transfers and other point-to-point road transport in the Antalya region, for individuals and for groups, using our own vehicles and our own drivers.
Every transfer is private: once you have booked, the vehicle is reserved for you and your party alone, with no other passengers.
Where demand, capacity or an operational necessity requires it, we may arrange for a transfer to be carried out by a partner provider that we have selected and approved. In that case we remain your point of contact and stay responsible for organising and coordinating the service.
The contract between us
The contract for the transfer is made between you and Hana Grup Turizm İşletmeciliği Nak. ve Tic. Ltd. Şti. We are responsible for organising, managing and coordinating the service you have booked.
By booking, you confirm that you are at least 18 years old and legally able to enter into a binding agreement. Minors may not book or travel on their own, and we cannot accept responsibility for a booking made without telling us that the passenger is a minor.
You may book on behalf of someone else. In that case you give the details of the lead passenger, meaning the person who travels, as well as your own details as the customer who makes and pays for the booking, and you are responsible for the accuracy of both.
Making a booking
A booking becomes binding only once we have confirmed that the service is available and have notified you. Confirmation is sent by email and SMS, together with a booking reference and a voucher. The voucher is normally emailed within half an hour of booking; if it does not arrive, contact us with your booking number and we will resend it.
Turkish regulations require us to file the transfer and passenger details before the service is carried out, so bookings must be made at least 2 hours before the pick-up time.
You are responsible for the accuracy of the details you give us: flight number, arrival or departure time, accommodation name and address, the number of passengers, and your contact details. It is your responsibility to check the date, time and place shown on the voucher and to tell us straight away if anything is wrong.
If we cannot provide the service you have requested, we will tell you and refund any payment in full, using the same method you paid with.
Prices and payment
The price shown when you book is the price you pay. It is all inclusive: parking, waiting time, flight delays and night driving are covered, and there are no hidden charges. Passenger insurance is included in the fare.
You may pay the driver in cash at the end of the transfer, or pay by card on this website. Card payments are processed through the 3D Secure system by your own bank; we do not see or store your card details. There is no surcharge for paying by debit or credit card.
For a return booking paid in cash, you may either pay the full return fare on arrival or pay the first leg plus a deposit for the return and settle the rest on the return journey. A receipt is issued either way.
Extras such as an additional stop, sports equipment or drinks in the vehicle are charged as shown when you add them. Child seats are provided free of charge.
Cancellations and refunds
You can cancel a single leg or a whole booking by email, WhatsApp or phone.
- Cancellations made more than 10 hours before the transfer are refunded in full.
- With less than 10 hours to go, we check whether a vehicle has already been assigned to your booking. If it has not, we still refund in full. If a vehicle has been dispatched to your pick-up point, the transfer is not refundable, but we apply a discount to your next booking.
Refunds are made to the original payment method. Bear in mind that our registered company name, rather than our trading name, may be what appears on your bank statement.
If your flight is cancelled, tell us as soon as you know and we will normally reschedule the transfer.
Changing your booking
Changes must be requested by email, WhatsApp or phone. Changes made at least 24 hours before the transfer are free of charge, provided they do not add cost, and are subject to availability. Closer to the transfer time, or where the change adds cost, we handle the request case by case and may quote the difference.
Corrections to your email address, phone number, lead passenger, airline, flight number or accommodation details are free up to 24 hours before travel.
On the day of travel
For pick-ups from the airport, our representative waits in the arrivals hall with a sign showing your name. For pick-ups from a hotel, the driver waits at reception. At Antalya cruise port we wait at the security gate, as no company is allowed to wait beside the ship.
We track every flight arriving at Antalya Airport, so if your flight is delayed we meet you at the actual arrival time at no extra charge. From that arrival time the driver waits up to 60 minutes. At all other pick-up points the maximum waiting time is 15 minutes. If you cannot find your driver, call the 24/7 numbers printed on your voucher before leaving the meeting point; a transfer that you leave without contacting us counts as a no-show and is not refundable.
Bring your voucher, on paper or on a screen, and be reachable on a working mobile phone during the day of travel. The driver may ask to see the voucher, and it may also be required at a police check.
We reserve the right to supply an equivalent vehicle of the same or a higher capacity where operational circumstances require it; the specific model shown when booking is not guaranteed.
Passengers, luggage and conduct
The vehicle must carry no more passengers than the capacity you booked, infants and children included. The luggage allowance is one suitcase per passenger seat plus one piece of hand luggage; cabin trolleys count as suitcases. Sports equipment, wheelchairs, pets and assistance dogs are carried when they have been added to the booking in advance, so that we can assign a suitable vehicle.
Child restraints are compulsory on some routes. Seats can be added when you book, and every vehicle also carries an infant seat and a booster.
Drivers may refuse to carry a passenger whose behaviour puts the safety of the vehicle or of other passengers at risk, or who is prohibited by law from being carried. No refund is due in that case. Smoking is not permitted in our vehicles.
Insurance and liability
All our vehicles are licensed and insured in accordance with Turkish law, and every passenger is covered by transfer insurance for the duration of the journey.
Where a transfer is operated by us, responsibility for it lies with us. Where a transfer is operated by an approved partner provider, operational responsibility for matters such as delays, route and service quality lies with that provider, and we will support you and coordinate with them.
Journey times shown on this website are estimates and can vary with traffic, road works and weather. We are not liable for events beyond our reasonable control, including weather conditions, strikes, road closures, police checks, accidents caused by third parties, acts of terrorism, vandalism or other force majeure. Nothing in these terms limits liability that cannot be limited under applicable law.
Complaints
After every transfer you receive a feedback form covering the whole booking. Send it back with whatever you want us to know and our guest relations manager will contact you. You can also write to [email protected] at any time, quoting your booking reference.
If you leave something in a vehicle, contact us as soon as you notice and we will locate the item and return it to you.
Personal data
Personal data collected when you book is handled as described in our privacy policy, in line with the EU General Data Protection Regulation (GDPR) and Turkish Personal Data Protection Law No. 6698 (KVKK).
Changes to these terms and applicable law
We may update these terms when our services or the law change. The current version is always published on this page with the date it was last updated, and updates do not affect bookings already confirmed.
These terms are governed by Turkish law. This does not deprive you of the protection of any mandatory consumer rights available to you in your own country of residence.
Contact us
For any question about these terms or about a booking, write to [email protected], message us on WhatsApp at +90 539 826 30 65, or use the contact form on this website. Our customer service is open 24 hours a day, 365 days a year.